Customer Service Representative

At Plastribution, great customer service is our speciality. We are looking for a team player that possesses skills around relationship building, strong communication and is a highly motivated individual.

Why Plastribution?

Did you know that the UK plastics industry is the third largest sector employer in UK manufacturing, employing over 182,000. That means that more people are employed in plastics than in glass, steel, and paper combined.

As one of the industry’s leading distributors of plastics raw materials, Plastribution has a remarkable reputation. Over the last four decades, we have been consistent in delivery reliability, know-how and unrivalled customer service for our customers. We now have the potential to double in size over the next decade, but we need highly capable, talented and team orientated people to help make that happen.

This role is for our Eagle Plastics business based in Leicester, a specialist in plastic sheet distribution.

Up for a challenge? Visit our Careers page on our website to find out more - https://plb.ltd/careers/

DUTIES & RESPONSIBILITIES:

Assist with the general running of the team and help co-ordinate activities relating to the following:

1. Accepting, processing and invoicing sales orders.

2. Providing support to the Credit Control function.

3. Liaising with the wider commercial and operations team regarding material purchases, stockholding and warehousing and transport related enquiries

4. Liaising with the Account Managers on a day-to-day basis regarding sales, samples, quotations and general market information.

5. To keep accurate files and records supporting the Account Manager and internal procedures within CRM system.

6. Complete any other ad hoc administrative requests d operations as required by the customer

7. Quoting customer as and when required

8. 2. Provide support to the Sales team and work to improve customer relations and systems in support of the business.

9. Liaise with customers regarding sales orders, deliveries and complaints.

10. Assist in chasing existing business and lost business through effective marketing techniques

11. Assist in administering the company’s e-commerce platforms

12. Enter all quotations, samples and market information into given systems and liaise with other members of the team to follow these through to their conclusion. This includes logging samples sent to customers and consistently following these up and evaluating the effectiveness of sampling.

13. Work as a team to report on the sales results at the end of each month and discuss these results within Sales meetings and whenever required.

14. Be flexible in respect of the Company's needs where necessary, providing cover for absent colleagues and providing training for new members of staff.

15. General support of the office:

a) Answering the intercom

b) Answering external phone lines

16. Report the occurrence of any non-conformance through CRM, using Cases.

Job Types: Full-time, Permanent

Pay: From £25,500.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay

Ability to commute/relocate:

• Leicester LE4 9LZ: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person