Customer Service Representative

Client Service Representative (CSR)

Oakwood Hills Animal Hospital

Do you enjoy variety, working with people, and making a difference in the lives of pets and their families? Oakwood Hills Animal Hospital, an AAHA-accredited practice, is seeking a Client Service Representative (CSR) who is client-focused, detail-oriented, and thrives in a fast-paced, team-oriented environment.

This position is ideal for someone who takes initiative, enjoys multitasking, and is genuinely excited to help clients and their pets. You’ll work alongside experienced veterinarians and veterinary technicians in a supportive environment equipped with modern technology and equipment.

At Oakwood Hills Animal Hospital, we value your skills and are committed to supporting continuing education, professional development, and long-term career growth.

About the Role

The Client Service Representative is an important part of our hospital team and is responsible for providing exceptional service to both clients and coworkers. This position requires strong communication skills, empathy, attention to detail, and the ability to remain calm and professional in a busy veterinary environment.

Successful CSRs are patient, compassionate, dependable, and able to maintain a positive attitude while managing multiple priorities. Most importantly, they genuinely care about animals, their families, and the veterinary profession.

Key Responsibilities

• Build and maintain positive, cooperative working relationships with all team members while demonstrating professionalism, tact, and respect
• Provide compassionate, friendly service to clients and their pets
• Answer and direct calls promptly and professionally using a multi-line phone system
• Provide timely and accurate information to clients by phone, text, email, and in person
• Identify, assess, and appropriately address client needs in accordance with hospital policies and procedures
• Handle client questions, concerns, and complaints with empathy and professionalism, providing appropriate solutions and follow-up
• Communicate client feedback and service concerns to the appropriate members of the hospital team
• Collaborate with veterinarians, technicians, and other team members to provide an exceptional client experience
• Admit patients and accurately enter and update client and patient information in the practice management system
• Prepare health certificates, immunization records, laboratory requests, euthanasia forms, and other required documentation
• Process client payments and invoices accurately
• Manage client correspondence, including appointment reminders, welcome cards, thank-you notes, sympathy cards, and accounts receivable statements
• Receive, document, and relay telephone, fax, and email messages accurately and promptly
• Maintain confidentiality and handle client and patient information appropriately
• Perform other duties as assigned

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent communication and customer service skills
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Professional, compassionate, and positive attitude
• Ability to work effectively as part of a team
• Genuine interest in animal care and the veterinary profession
• Previous veterinary, medical, or customer service experience is a plus

Schedule

Full-Time Position

Our hours of operation are Monday through Sunday, 7:00 AM–8:00 PM.

The ability to work weekends and holidays as needed is required.

Compensation

$17.00–$20.00 per hour, based on prior experience and skills.

Why Join Oakwood Hills Animal Hospital?

• AAHA-accredited veterinary practice
• Supportive, collaborative team environment
• Experienced veterinarians and veterinary technicians
• Modern equipment and technology
• Opportunities for continuing education and professional development
• Long-term career growth opportunities
• A workplace where compassionate care for pets and their people is at the heart of what we do

Benefits Include:

• Health, Dental, and Vision Insurance

• Life Insurance

• 401k matching

• Pet Benefits

• Annual Scrub Allowance

• Annual CE Allowance

• Holiday Pay

• Employee Assistance Program

• PTO

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person