Customer Service Representative

About the business

Who We Are

We are a rapidly growing and innovative Medical & Corporate IT managed services company with offices based in NSW, ACT & VIC. As a company we have been enjoying growth every month for the past 24 months and looking to expand the Customer service team on our IT support desk team. We have a great team culture, a team working environment hosted in new offices and complimented with excellent relationships with our clients. We work closely with our staff and invest time in developing them with weekly training & development. Our company continually looks at innovative solutions available for the medical and dental practices; and in turn trains our customer service staff to ensure they are up to date with new trends and movements. We are very passionate in providing high levels of service and delivery for our clients and have a very low client drop off rate. This is a chance for an individual to be a part of a company that listens to the feedback of their staff and clients and enjoy the success of being a part of our goal in becoming the leader in the Medical IT arena.

About the role

The following tasks will be required in your day to day role;

• Take incoming support calls and requests
• Create tickets in our ticketing system.
• Update CRM information
• Update technical information
• Assign tickets with the Manager to technical staff
• Liaise with internal support team to ensure all level support in regards to technical services and other inquiries are dealt with accordingly.
• Provide high levels of customer service
• Be able to handle & maintain patience with customers in difficult situations.
• Lodge warranty forms
• Provide access to networks for 3rd parties
• Promptly attend to a high volume of inbound phone inquiries.
• Excellent telephone manner and communication skills
• Process tickets in a timely and accurate manner.
• Strong attention to detail and documenting
• Ticketing & allocating all record customer information relating to all support matters
• Adhoc Admin Duties & Office Duties.
• Efficient Email Skills.
• Communicating with Clients via email
• Customer service, Allocations or contact centre experience

Benefits and perks

• Professional team
• Career progression to Senior Customer Service Co-ordinator
• Learn about new technologies and advancements
• Friendly team
• Training and Development
• Rapidly Growing Company
• Training provided

Skills and experience

You must be able to demonstrate the following Skills

• MUST have Clear communication & be able to articulate professionally with clients.
• Proficient English-compulsory requirements
• Proficient email writing and correct grammar writing skills.
• Customer service orientated.
• Attention to detail and good follow up skills
• Multi task and work well under pressure.
• Be able to juggle multiple tickets and tasks
• Attention to detail
• Very organised
• Strong note taking skills
• Polite conduct with all Clients
• Be extremely organised and communicate with the account managers. (Communication Skills, good English)
• Report back feedback and update on changes.
• Be able to deal with many stakeholders (Clients, support staff, sales, account management.
• Past experience in a customer service role ideally in IT, technology or Freight/transport highly desirable but not essential
• Advantages with understanding of technology terms but not essential as training is provided.

If you do not have any local Australian work experience please do not apply.