Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Pac-Dent Inc. headquartered in Brea, CA, is a fast-growing international design, manufacturing and wholesale dental product and device company. Founded in 1992, Pac-Dent has earned the reputation as one of the best and most reliable in the dental industry. Pac-Dent serves its customers through state-of-the-art manufacturing, strong research and development capabilities, innovative approach to lean operations, and superior customer service by constantly adapting to market and customer needs. With its mission of Passion for Excellence, Pac-Dent focuses on delivering the highest quality, technologically advanced and innovative products in the preventive, restorative, teeth whitening, endodontic and infection control segments.

Job Overview:

Pac-Dent Inc. is looking for dynamic candidates with good communication skills for the position of Customer Service Representative.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Paid sick leave

Pay: $50k to $55k per year

Responsibilities and Duties:

• Serve customers by providing product and service information and resolving product and service problems.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Handle Free Goods requests: update customer on tracking, answer phone calls, and process requests that are overdue.
• Follow up product availability and PO tracking: work with the warehouse to provide customers with information on product availability and tentative date of shipment, etc.
• Coordinate product shipments: double check paperwork of POs and samples, and work with the warehouse to ensure products are shipped out on time.
• Follow up sample distribution: keep in contact with customers (via emails) for their feedbacks on the samples they received.
• Submit product information: key in data, fill out forms, send emails.
• Support trade show logistics: search for flights/hotels and book these things for the people attending.
• Handle customer’s request of returning products.

Requirements and Qualifications:

• High school diploma or equivalent
• Previous experience in customer service, especially in medical device industry, is a plus
• Ability to use office software, email/phone/fax system
• Ability to work independently
• Local candidates only, remote work not offered

Skills:

· Soft Skills:

• Interpersonal skills
• Good verbal and written communication skills
• Problem-solving
• Documentation
• Multi-tasking
• Information analyzing
• Conflict resolving
• Product and market knowledge

· Technical Skills:

• Microsoft Office Suite

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person