Customer Service Representative

Job Overview
Assist our team in serving over 160 seed dealers and their customers from Virginia to Maine. This position is a critical connection point in serving the King’s AgriSeeds community. King’s AgriSeeds, Inc is a forage seed company that is focused on high quality forages and cover crops.

Responsibilities

• Provide Exceptional Customer Service to dealers and end users
• o Enter orders and other pertinent information.
• o Greet and serve walk in customers.
• o Provide basic technical support to help customer choose the appropriate products.
• o Be a team member in answering the phones.
• Coordinate with King’s sales team & research to convert leads into sales
• o Ensure leads are properly handed off to dealers or taken as direct sales
• o Follow up with customer needs when appropriate.
• Communicate request trends to other team members.
• Participate in King’s staff meetings.
• Attend educational and training meetings as requested.
• Other duties for the support of King’s AgriSeeds and dealer network.

Skills

• Background in customer service or client services is essential.
• Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.
• Proficient in using computerized systems for data entry and record keeping.
• Ability to handle challenging situations with patience and empathy while maintaining a positive attitude.

Join us as we strive to deliver exceptional service and build lasting relationships with our customers!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person