Customer Service Representative

Company Overview
Our company is a well-established provider in the express delivery and logistics industry, committed to delivering reliable, high-quality service to customers, partners, and the communities we serve. We value teamwork, professionalism, and continuous growth, and we strive to create an environment where employees can develop their skills and build long-term careers.

We are currently seeking a Customer Service Representative to support our operations at the Los Angeles (LAX) location.

Key Responsibilities

• Handle after-sales shipment exceptions, including delays, loss, damage, and undeliverable shipments.
• Provide dedicated support for key accounts when required.
• Conduct shipment tracing and investigations and coordinate with Operations and other teams for resolution.
• Provide timely and proactive updates to customers and follow up until case closure.
• Handle compensation/claims cases and escalate critical issues when necessary.
• Maintain accurate case records and meet established service and productivity KPIs.
• Perform other applicable duties and tasks as assigned by the Functional Manager/Head.

Requirements

• Education: College diploma or equivalent qualification.
• Language: Good command of English; English/Chinese bilingual preferred.
• Customer service or logistics experience preferred.
• Proficiency in Microsoft Office or similar office software preferred.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person