Customer Service Representative

About the Role

We are looking for a dependable and customer-focused Customer Service Representative to join our team. The successful candidate will communicate with customers, answer questions, assist with requests, resolve routine concerns, and ensure customers receive timely and professional support.

Responsibilities

• Respond to customer inquiries through phone, email, chat, and other communication channels.
• Provide accurate information regarding company services, policies, and procedures.
• Assist customers with questions, requests, and account-related concerns.
• Follow up with customers to ensure their concerns are properly addressed.
• Document customer interactions and maintain accurate records.
• Escalate complex or unresolved issues to the appropriate supervisor or department.
• Maintain a professional, courteous, and helpful attitude in all customer interactions.
• Follow company procedures regarding customer information, privacy, and confidentiality.
• Manage multiple customer requests while maintaining accuracy and attention to detail.
• Meet established service, response-time, and productivity expectations.

Qualifications

• Strong written and verbal communication skills.
• Professional and customer-focused attitude.
• Good organizational and time-management skills.
• Ability to work independently and stay productive in a remote environment.
• Basic computer skills and familiarity with email, messaging platforms, and online systems.
• Ability to learn new software and company procedures quickly.
• Previous customer service experience is preferred but not required.
• Training will be provided to qualified candidates.

Remote Work Requirements

• Reliable internet connection.
• Computer or laptop suitable for remote work.
• Quiet and professional workspace.
• Ability to maintain consistent communication during scheduled working hours.

Compensation & Benefits

• Competitive hourly compensation
• Flexible scheduling options
• Training provided
• Health and dental benefits for eligible employees
• Paid time off for eligible employees
• Professional development opportunities

Performance Expectations

Performance in this position may be evaluated based on customer satisfaction, response time, accuracy, communication, attendance, reliability, productivity, and the ability to resolve or appropriately escalate customer concerns.

Pay: $25.90 - $31.19 per hour

Expected hours: 45.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Work Location: Hybrid remote in Fort Worth, TX 76109