Customer Service Representative

Call Center Representative / Dispatch / Customer Service Representative

Call Center - Customer Service Representative

Location: Buchanan, NY (On-site. No remote or hybrid work.)

Pay Range: Starting at $21 / hr

JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company.

Qualifications for Customer Service Representative:

• Exceptional customer service and phone skills
• Excellent communication skills
• Ability to multitask in a fast-paced call center environment.
• Strong attention to detail with problem-solving capabilities
• Strong listening skills
• Ability to achieve our call center goals.
• Proficient at typing & comfortable with computers

Responsibilities of the Customer Service Representative:

• Answer inbound customer calls in a fast-paced environment.
• Empathize & understand customer's urgent need for service.
• Create Tickets and Schedule the customer's appointment.
• Answer customer questions and provide service information.
• Communicate with customers via chat or email.
• Coordinate and communicate with other internal departments.
• Be prepared to complete other duties delegated on an as-needed basis.
• No Pest Control Experience Needed- We will train you!

Benefits- Enrollment Eligibility Begins the 1st Month Following the Date of Hire

• Paid Holidays
• Paid Sick Time & Vacation
• Dental Insurance
• Vision Insurance
• Medical Insurance
• 401 (k) Matching

At Anticimex, we are driven by our Purpose:
To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Do you have work experience in a high-volume call center within the last 2 years?
• How many words-per-minute can you type?

Experience:

• Data entry: 1 year (Preferred)
• Microsoft Office: 3 years (Preferred)

Work Location: In person