Customer Service Representative

About the Company

Posh Nosh Imports specialises in importing British and Irish food products to customers across the USA. Our headquarters are based in New Jersey, USA, while our customer service team operates from our office in Derrylin, approximately 11 miles from Enniskillen.

We are looking for a Customer Service Representative to join our team. This is a varied role combining customer service, account management and sales. You will independently manage multiple customer accounts, build strong customer relationships and identify opportunities to increase sales of our products.

The Role

You will be responsible for providing a professional and responsive service to our US-based customers while taking ownership of your assigned accounts.

Key Responsibilities

• Build and maintain positive, professional relationships with customers across multiple accounts.
• Provide friendly and responsive customer service by telephone and email.
• Understand customer requirements and recommend appropriate products.
• Identify opportunities to introduce customers to additional products and increase sales.
• Manage customer enquiries and resolve issues efficiently and professionally.
• Apply company policies and procedures when handling customer queries and concerns.
• You will manage a range of customer accounts, building strong customer relationships and developing your account management and sales skills.
• Maintain accurate and up-to-date customer and account information.
• Take responsibility for assigned customer accounts and contribute to customer service and sales goals.
• Work closely with colleagues at our US headquarters to ensure a seamless customer experience.

The successful candidate will be:

• Customer-focused, professional and friendly.
• Confident communicating with customers by telephone and email.
• Comfortable managing multiple customer accounts independently.
• Able to understand customer needs and identify appropriate solutions.
• Commercially aware, with an interest in sales and identifying opportunities to upsell.
• Organised, reliable and able to manage time effectively.
• Comfortable using computers and Microsoft Office.
• Accurate and confident with data entry.
• A strong team player who can work effectively with colleagues in both the UK and USA.

Previous customer service experience is beneficial but not essential. Full training will be provided for the right candidate.

Working Hours

Monday–Thursday: 1:00 PM–9:00 PM
Friday: 1:00 PM–6:00 PM

37 hours per week.

The afternoon/evening schedule reflects our US customer base.

This is an office-based position in Derrylin, with regular collaboration with colleagues at our US headquarters.

• Guaranteed weekly pay.
• Stable, full-time working hours.
• The opportunity to develop your customer service, account management and sales skills.
• The opportunity to work with an international team and US-based customers.

Important: This is a self-employed, office-based position with fixed working hours and guaranteed weekly pay.

We are unable to offer remote or hybrid working.

Job Type: Full-time
Location: Derrylin, Co. Fermanagh
Hours: 37 hours per week

Pay: £29,120.00 per year

Benefits:

• On-site parking

Work Location: In person