Customer Service Representative

E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi

Make a splash this summer - literally. 

We're on the lookout for friendly, proactive people to join our team as Customer Service Representatives at Te Hāpua: Halswell Centre Summer Pools. If you love connecting with people, solving problems on the fly, and want a job that feels as good as the sunshine, this is the role for you.

About the role | Ko te mahi nei

This isn't your average customer service job. For five action-packed months, you'll be part of the team that keeps one of Christchurch's busiest summer pool hubs running smoothly.

Every day will be different as you:

• Welcome customers, help them access the pools, answer questions, and process payments.
• Provide accurate information across phone, email and face-to-face channels.
• Log and manage service requests using Council systems, connecting customers to the right teams, and following up to ensure issues are resolved.
• Help create a safe, welcoming, and enjoyable experience for everyone visiting the centre.
• Ensure customer compliance with CCC's  pool supervision requirements and rules of use for Rec and Sport Centres

This is a part-time, fixed-term role (15 hours a week) working Saturdays and Sundays, 11.15am - 7.15pm - perfect for anyone looking for meaningful work over the summer.

About you | Ko Koe Tēnei

You're a people person through and through - someone who loves helping others, thrives in a busy environment, and can stay calm under pressure. You'll also bring:

• Great communication and problem-solving skills.
• Confidence handling customer enquiries, service requests, and payments.
• A friendly, inclusive approach with everyone you meet.
• A willingness to learn Council systems and processes (training provided).

Experience in customer service is a bonus, but not essential, as we'll set you up for success.

Why you'll love working with us

• Make a splash: Be part of the action at one of Christchurch's busiest summer pool hubs.
• Perfect summer gig: Fixed-term, part-time role ideal for students, teachers, or seasonal workers.
• Fun with purpose: Help create great summer experiences while supporting essential Council services.

Plus, you'll enjoy Council staff benefits, training opportunities, and being part of a team that's passionate about our city and community.

Additional Information | Ko ētahi atu kōrero:

At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to apply anyways.

We understand that recruitment processes can be challenging. If you require any accessibility support to apply for this role, please reach out to us at [email protected]

• Position - Fixed-term: 5 months (summer season) – Start 12th Nov for 1 on-site Training Day and first weekend 14th/15th November
• Hours of work - 15 per week (Sat & Sun, 11.15am - 7.15pm)
• Location - This position is primarily based at Te Hāpua: Halswell Centre (occasional shifts at other hubs)
• Pay: $32.52 to $36.13 per hour
• Closing Date - Friday 9th October
• To view the position description - click here

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.