Customer Service Representative

Job Description: We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills. Key Responsibilities: 1. Customer Service and Support: - - Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently. - Handle customer service inquiries providing accurate information and solutions to problems. 1. Sales Support and Transaction Processing: - - Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience. - Supporting the customer experience in partnership with the branch as needed. - Capture potential quantity discount upsell opportunities during customer interactions. 1. Customer Relationship Management: - - Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty. - Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings. 1. Record Keeping and Administration: - - Maintain accurate and up-to-date customer records in the Customer Relationship Management system. - Prepare and manage documentation related to customer accounts and transactions.

Requirements:

• Proven experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Commitment to delivering high levels of customer service and satisfaction.
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.
• High school diploma or equivalent.