Customer Service Representative

Hiring Remote Customer Service Representatives — Multiple Positions Available

Compensation: $1,400–$2,500 USD Per Month + Bonuses & Commissions

Scoutly connects skilled professionals with growing U.S.-based companies looking for reliable, experienced remote talent. We focus on finding the right fit based on your skills, experience, and strengths. We’re currently hiring Customer Service Representatives for multiple openings with our U.S.-based partner companies.

Responsibilities:

• Respond to customer inquiries through phone, email, chat, and other communication channels.

• Provide accurate information about products, services, orders, and company policies.

• Resolve customer questions, concerns, and complaints professionally and efficiently.

• Assist customers with orders, account updates, payments, returns, and other requests.

• Follow up with customers to ensure issues are resolved and expectations are met.

• Maintain accurate records of customer interactions and account information.

• Escalate complex issues to the appropriate department when necessary.

• Build positive relationships with customers through professional and empathetic communication.

• Process customer requests while following established company procedures.

Qualifications:

• 1+ year of experience in Customer Service, Client Support, Call Center, or a related role.

• Excellent spoken and written English.

• Strong communication and interpersonal skills.

• Patient, professional, and empathetic approach to customer interactions.

• Strong problem-solving and critical-thinking skills.

• Ability to handle difficult customers and challenging situations professionally.

• Strong attention to detail and accuracy.

• Ability to manage multiple customer requests and priorities.

• Comfortable working independently in a remote environment.

Preferred Skills & Tools:

• Experience with Zendesk, Freshdesk, Intercom, Gorgias, Salesforce, HubSpot , or similar platforms.

• Experience using CRM and customer support ticketing systems.

• Familiarity with Slack, Microsoft Teams, Zoom , or similar communication tools.

• Experience providing support through phone, email, live chat, or social media.

• Experience supporting U.S.-based customers or businesses .

• Previous experience in e-commerce, SaaS, healthcare, finance, real estate, or other service-based industries is a plus.

• Experience working with customer service KPIs such as response time, resolution time, CSAT, or ticket volume is a plus.

• Previous remote customer service experience is preferred.

Interested? Apply now!

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