CUSTOMER SERVICE REPRESENTATIVE

We are urgently looking for a Customer Service Representative (CSR) to support our customer support and sales operations. If you are a customer-focused, articulate, and target-driven communicator with strong problem-solving skills, we encourage you to apply!

Key Responsibilities:

• Handle inbound and outbound customer inquiries across phone, email, and live chat channels in a professional and timely manner.
• Address customer concerns, resolve service issues, and maintain high standards of customer satisfaction and quality service.
• Meet or exceed key performance metrics, service level targets, and sales goals in a fast-paced environment.
• Maintain accurate customer interaction logs, records, and updates using the internal CRM or account management system.
• Promote company products or services effectively during customer engagements to drive resolution and account value.

Qualifications:

• Education: High school diploma or equivalent (e.g., Senior High School, GED). An Associate's or Bachelor's degree in Business, Communications, Marketing, or a related field is an advantage (certifications in customer service, sales, or CRM tools are a plus).
• Experience: 1–2 years of experience in customer service, sales, or a call center/bpo setting preferred. Background in retail, banking, telecommunications, or service industries is a plus.
• Omnichannel Skills: Proven experience handling both inbound and outbound customer engagements via phone, email, or chat platforms.
• Performance-Driven: Demonstrated track record of meeting service quality metrics or sales targets in a fast-paced setting.
• Soft Skills: Excellent verbal and written communication skills, strong problem-solving ability, adaptability, and a customer-first mindset.