Customer Service Representative

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

About Us

United Rentals is the world’s largest equipment rental company, operating over 1,600 locations across Australia, New Zealand, North America and Europe. We offer a full range of rental solutions delivering general equipment, shipping containers, trench safety, propping, pumps, and access equipment—backed by quality products, exceptional service, and a team you can rely on.

About the Role

We're looking for a driven and customer-focused Outbound Sales Representative to help grow our customer base and generate new business opportunities across Australia and New Zealand. Based in our Customer Care Centre, you'll proactively engage existing, dormant and prospective customers, identify equipment hire opportunities, and connect customers with the right solutions. If you're energetic, resilient and enjoy building relationships, uncovering opportunities and achieving results, this is the role for you.

What You'll Be Doing

• Proactively contacting existing, dormant and prospective customers to identify hire opportunities.
• Generating and qualifying leads through high-volume outbound calls and follow-up activities.
• Building strong customer relationships and delivering a positive customer experience.
• Promoting equipment, services and solutions tailored to customer needs.
• Preparing quotations, reservations and contracts in line with company processes.
• Managing your sales pipeline and maintaining accurate records in Salesforce.
• Collaborating with branch, sales and operations teams to convert opportunities into revenue.
• Meeting performance targets relating to activity, lead generation, conversion and customer service.

What We're Looking For

• Minimum 2 years' experience in sales, customer service or business development.
• Experience in outbound sales, prospecting or cold calling.
• Strong communication, relationship-building and active listening skills.
• Confidence identifying opportunities, overcoming objections and closing sales.
• Self-motivated, resilient and results-driven with a positive attitude.
• Strong organisational skills and attention to detail.
• Experience using CRM systems and other sales technology.
• Equipment rental, construction, industrial or related industry experience highly regarded.

Benefits

• Income Protection Insurance – Peace of mind for you and your family.
• Employee Resource Groups – Supporting belonging, inclusion, and meaningful impact.
• Work-Life Balance & Perks – Support real balance with perks like wellness days to recharge, study leave for your development, and community service leave to give back.
• We invest in your career growth with financial support for study, professional industry memberships, and strong pathways for internal advancement.
• We support your health and wellbeing with access to AIA Vitality, Embrace and Teladoc services, plus our Employee & Family Assistance Program for confidential care whenever you need it.

United Rentals help connect communities, shape our cities, create possibilities, and provide product solutions as unique as our customers; so why wouldn’t you want to make a difference by building your career with a global leader in equipment rental.

At United Rentals, we proudly welcome applications from current and former Defence Force members, reservists, and their families.

How to Apply

All offers of employment are subject to satisfactory drug and alcohol screening and national police check.

Ready to take the next step in your career? Click Apply now and submit your application online today.