Customer Service Representative

At Royal Thai, we elevate carpet design by finding inspiration in everything. We partner with artists from around the world to offer a multicultural perspective and an extensive design library to choose from. With a focus on the hospitality industry, we help create a welcoming feel that enhances guests' stays. No matter where our carpets roll out, they capture attention and add a finishing touch to spaces and stories.

Primary Objective:

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Processes sales orders and resolves customer product or service issues. Establishes and maintains positive business relationships, internally and externally, to promote Company goals. Requires a high level of interpersonal and communication skills. Under directed supervision, follows documented procedures and processing standards, and performs basic duties

Major Function and Scope:

• Uses PC to enter sales orders and order changes, including price quotations, preparation and follow-up on purchase orders, and confirmation of shipment dates.
• Examines records, such as bills, computer printouts, bills of lading, and related documents and correspondence, and converses or corresponds with customers and other Company personnel, such as billing, credit, sales, service, and shipping, to obtain facts regarding complaints.
• Expedites orders through production or shipping.
• Maintains purchase order files.
• Interfaces with Production staff regarding order status and scheduled shipment dates.
• Ensures excellent customer relations. Responds to customer needs, under supervisor's guidance, consistent with Company standards, culture, and business practices.
• Demonstrates teamwork to achieve team, individual, and corporate sales goals.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person