Customer Service Representative

Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.

Responsibilities include:

• Performing customer service functions by answering employee benefits inquiries
• Completing dependent verification process for employees
• Processing qualifying events for off cycle insurance changes
• Researching and reconciling error reports
• Assisting in the resolution of escalated service requests
• Assisting Customer Service Representatives with new customer set up and existing customer support tasks

Customer Service Representative requirements:

• Minimum of HS diploma, college degree considered a plus
• Call center experience preferred
• Proficient in Microsoft Office products
• Solid knowledge of benefit administration
• Excellent communications skills, both oral and written
• Strong technical knowledge of systems; enrollment system knowledge a plus