Customer Service Representative

ALVA HOTEL BY ROYAL is a new 618-room premium hotel, strategically located along the scenic Shing Mun River in Shatin, a dynamic attraction in Hong Kong known for its cultural and refreshing neighbourhood with 40 minutes away from Hong Kong International Airport by car. The Hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for the mobile and adventurous travellers. It has four restaurants and bars, a well-equipped gym, a rooftop thermostatic swimming pool and more..

Inspiring Opportunity Awaits….

Job Responsibilities

• Bridge communication gaps between guests, sales team and front desk operations to guarantee smooth arrivals and execution of special requests.
• Follow up and trouble shoot in-house guests enquiries with Front Office team to eliminate service gap.
• Coordinate special event with Sales and Front Office teams to maximize guest satisfactions.

Job Requirements

• Degree holder in Hospitality Management or related discipline.
• With experience in Front Office or Reservations will be an advantage.
• Proficient in Microsoft Office such as word, excel and PowerPoint.
• Good command of spoken English and Putonghua.
• Good communication and interpersonal skills.
• Open-minded, attentive to detail, positive and result oriented.

We offer career opportunities and excellent remuneration package to the right candidate. Please email your application letter and full resume with current and expected salary to Human Capital Department to [email redacted, apply via Company website] or whatsapp us 5500-6105 or through CTgoodjobs Apply Now.

We are an equal opportunity employer. Data collected will be treated in strick confidence and used for recruitment purpose only. Applications who are not invited for interveiw within 4 weeks may consider their applications unsuccessful.

**ALVA HOTEL BY ROYAL

1 Yuen Hong Street

Shatin

Hong Kong

www.alva.com.hk**