Customer Service Representative

FASTSIGNS of Palo Alto is seeking a results-oriented 'hunter' to take the lead on customer service and business development and play a critical role in scaling our operations during this exciting launch phase.

In this vital role, you will be the friendly voice for our valued clients, providing exceptional support while proactively building and converting our sales pipeline. You won’t just wait for the phone to ring, you will actively engage prospects through cold calling, strategic emailing, and professional concept proposals to drive new business. If you thrive in a fast-paced environment and enjoy the "win" of a sale as much as helping a customer, this opportunity is perfect for you!

Responsibilities:

• Proactive Prospecting: Conduct high volume outbound activities, including cold calling and personalized email sequences, to identify new business opportunities.
• Account Growth & Development: Cultivate early wins into long-term partnerships by identifying opportunities for service expansion and ensuring new clients fully leverage our suite of solutions as the center scales.
• Inbound Conversion: Respond promptly and courteously to inquiries via phone and email with a sales-first mindset, turning general questions into qualified sales opportunities.
• Proposal Generation: Utilize Corebridge to draft and deliver compelling quotes and business proposals, ensuring timely follow-up to secure commitments.
• Pipeline Management: Take ownership of the full sales cycle—from initial discovery and qualification to troubleshooting issues and closing the deal.
• Consultative Selling: Act as a product expert, identifying client "pain points" and providing detailed service information to guide them toward the ideal solution.
• Account Management: Maintain accurate records of interactions and sales stages within Corebridge, while using Google Workspace to collaborate on team targets and documents.

Experience:

• Sales Grit: 1–3 years of experience in inside sales, business development, or a high-proactivity customer support role. You must be comfortable "picking up the phone."
• Self-Starter Mentality: Comfortable with the "ramp-up" phase of a newer center and willing to help refine our sales processes.
• Technical Proficiency: Experience with Corebridge or similar POS/CRM systems is highly desirable.
• Proficiency in Google Workspace (Docs, Sheets, Gmail) for data entry and documentation.
• Persuasive Communication: Exceptional verbal and written skills with strong phone etiquette and active listening abilities.
• Resilience: The ability to handle rejection with a professional, positive attitude and remain focused on daily activity goals.
• Detail-Oriented: Ability to handle complex transactions and project details accurately within a fast-paced environment.
• Previous experience in call center environments or customer support roles is highly desirable
• Bilingual or multilingual abilities are a significant plus, especially in English and other languages

Join us as an Inside Sales Representative and become an integral part of our launch team! If you’re ready to put your stamp on a brand-new territory and drive the success of a growing center, we want to hear from you.

Pay: $23.00 - $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person