Customer Service Representative

Description:

Ambient Edge has been a leader in the HVAC industry in Arizona and Nevada. Our team is comprised of only the best in the industry, and our customers love us for it. At Ambient, we understand that an employee-centric company culture, a robust benefit package, and top earning potential are key to building a dynamic team of experts, and we are consistently evolving to continue to be the employer of choice in Mohave County, AZ & Clark County, NV!

The Customer Service Rep's primary function is to service and support Ambient Edge customers. This position requires knowledge of our products, as well as excellent time management, interpersonal and communication skills. The Customer Service Rep is responsible for customer service by engaging, actively listening, understanding and advising customers as to the products necessary to meet their needs.

The Role:

As a Customer Service Representative (CSR), you will be the first point of contact for our customers. You’ll handle inbound and outbound calls, schedule appointments, assist customers with questions, and help ensure every customer has a positive experience from start to finish.

This role is ideal for someone who is customer-focused, detail-oriented, and comfortable multitasking in a high-volume call environment.

Job Responsibilities:

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Why Ambient?

• Bonus Potential: Competitive hourly pay + a performance-based bonus incentive plan, giving you the opportunity to significantly increase your earnings
• Great Perks: Paid holidays & vacation time!
• Comprehensive Benefits: Nearly 100% company-paid medical, dental, and vision for you, plus 50% coverage for your family. Plus, a 401(k) with 100% company match!
• Career Growth: We invest in training and development to support your professional advancement

Schedule: Monday thru Friday - 8am to 5pm. Rotating Saturdays.

Requirements

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.
• All other duties as assigned to ensure operational excellence

Requirements:

Education and/or Work Experience Requirements:

• High School Diploma or equivalent, required
• Customer service experience required
• Experience in Home Services scheduling and customer support strongly preferred
• A proven track record working in a fast paced environment
• Service oriented personality
• Self-starter who can work independently
• Demonstrated energy and enthusiasm
• Pride in being organized and detailed
• Able to communicate effectively in writing
• Able to communicate effectively via phone
• Geographical knowledge of Columbus service area or the ability to read a map

Physical Requirements:

• Lift up to 10lbs occasionally
• Prolonged periods of sitting at a desk and working on a computer
• Bend, stoop, and carry
• Repeating motion that may include wrists, hands, and fingers