Customer Service Representative

Franchise Branch Client Relationship Specialist

Franchise Branches, led by a Schwab franchisee and staffed by employees of the franchisee, help individuals and families with their financial needs, including retirement planning, investing, protection planning, charitable giving, estate planning, and active trading solutions. To learn more about Schwab’s client offerings visit: http://www.aboutschwab.com

The Schwab Franchise Branch in Salem, Oregon is looking for a Franchise Branch Client Relationship Specialist with a passion for serving clients.

Franchise Branch Client Relationship Specialists are not employees of Charles Schwab & Co., Inc.; they are employees of the Franchise Branch Owner (Schwab franchisee) and are Associated Persons of Charles Schwab & Co., Inc.

ROLE DESCRIPTION

• Building strong, personal relationships with clients is a key component the Franchise Branches’ success. Client Relationship Specialists greet clients and prospects with warm enthusiasm when they call or visit the branch, ensuring they feel welcomed and appreciated
• Deliver outstanding service and provide all clients with an exceptional experience

KEY RESPONSIBILITIES

• Greet clients in person and over the phone
• Receive checks and security deposits and process new accounts
• Schedule client consultations and help facilitate client requests
• Maintain branch to Schwab brand standards
• Assist the Franchise Branch Owner and sales staff with meeting client needs

SKILLS & QUALIFICATIONS

We place a premium on high performance, quality service and the ability to execute the Schwab Franchise Branch strategy. Essential skills include:

• Demonstrated experience handling client concerns and issues with tact and diplomacy
• Ability to manage multiple client situations, needs and inquiries simultaneously
• Ability to work independently and as part of a team
• Strong attention to detail
• Able to develop and maintain good cross-enterprise working relationships
• Must be proficient with Microsoft Office
• Strong phone and interpersonal relationship skills

This is a summary only—duties and responsibilities may be revised over time.

POSITION LOCATION:

4093 Commercial ST SE, Ste 170, Salem, Oregon 97302

HOURS & COMPENSATION

• Part-time 20-25 hr/week
• Monday through Friday between 9:00 am – 3:00 pm

Pay: $22.00 - $25.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits:

• Flexible schedule
• Professional development assistance

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Required)

Location:

• Salem, OR 97302 (Preferred)

Ability to Commute:

• Salem, OR 97302 (Required)

Work Location: In person