Customer Service Representative

Customer Service Representative

UDrive Car Rental is looking for an experienced Customer Service Representative to join our car rental team. Being a part of the Twin Motors Auto Group we're built around five things that have carried three generations of this family-owned business: Excellence, Integrity, Development, Community, and Consistency. We're Driven by Excellence. Defined by Integrity. We're looking for people who already work that way, whether they've had the words for it or not.

Job Duties to be performed at Twin Motors Flin Flon and Flin Flon Airport:

• Greet customers in a calm and pleasant manner when they arrive onsite and over the phone
• Guide customers through the reservation process and answer questions they may have
• Assist the customer in selecting the best vehicle based on their needs
• Explain terms and conditions to the customer and available promotions or discounts
• Perform a walk-around and inspection of the vehicle to note damages and accurate documentation
• Ensure on-going communication with the customer occurs to ensure the car is checked-in and checked-out based on the agreed upon terms
• Maintain the database and ensure customer information is accurate
• Maintain inventory database and ensure the information is accurate
• Ensure rental service are compliant with local laws and regulations
• Active Driver’s License MANDATORY
• Other duties as requested by management

Ideal Requirements:

• Have good interpersonal skills; excellent telephone and written communication skills
• Professional Image
• Excellent organizational skills
• Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system Ability to build and maintain rapport with customers.

Why Work With Twin Motors Auto Group?

Development

• Training and development support.
• Opportunities for career advancement.

Community

• Employee events, recognition, and rewards.

Excellence & Consistency

• Competitive compensation and group health benefits.
• Vehicle purchase and service incentives.

Integrity

• Employee Assistance Program and online health resources.

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

UDRIVE Car Rental, part of the Twin Motors Auto Group is committed to providing a workplace that promotes fairness, equity, and respect. We provide reasonable accommodation throughout the recruitment process. If you require accommodation, please contact [email protected]