Customer Service Representative

Circle Logistics was named in Transport Topics Top 50 Freight Brokerages for the Third year in a row. We're still growing and looking for experienced and knowledgeable professionals to join our team.

Why Join Circle:

We believe in working hard and playing hard here at Circle. Therefore we provide a competitive pay package & benefits to our team members. All so you can perform at the highest level, prosper and enjoy life. Every day you come into work you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are:

Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.

Overview:

As a Customer Service Representative, you will support the efforts of our Account Managers by executing day to day duties for our existing customers. You assist with maintaining and growing existing accounts by building shipments into our system, scheduling pick up and delivery appointments, and tracking customer’s freight ensuring on-time delivery. This role is responsible for providing operations support to the team by communicating all details of a shipment.

Duties/Responsibilities:

• Assist Account Managers on day to day operations of their accounts
• Enter new load orders into our proprietary web-based software
• Ensure all details of shipments are properly notated in each load
• Communicate daily with shippers and receivers to schedule pick up and delivery appointments
• Maintain and collect proper paperwork for each shipment
• Resolving billing discrepancies with a customer or internal billing team
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Assist with converting drivers to MacroPoint tracking
• Escalate freight-related issues to the appropriate teams

Skills/Abilities:

• Must have the ability to communicate both verbally and written in English.
• Candidate must pass an English skills set
• Ability to thrive in a fast-paced working environment and multitask
• Superb time management and organizational skills
• Extraordinary attention to detail and teamwork skills
• Willingness to be available after hours and weekends if needed
• Bachelor's degree preferred
• Call center experience preferred
• Freight brokerage experience a bonus

Benefits:

• On-site training and career development
• Paid holidays and paid time off