Customer Service Representative

Job Overview

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm and organizational skills will help create a positive experience for every customer, whether through phone, email, or in-person interactions. This position offers an exciting opportunity to develop your communication and administrative talents while contributing to a vibrant, customer-focused environment. Paid training and ongoing professional development are provided to help you succeed and grow within our organization.

Responsibilities

• Greet clients and visitors at the front desk with professionalism and warmth, providing excellent first impressions
• Manage multi-line phone systems efficiently, directing calls accurately and courteously
• Respond promptly to customer inquiries via phone, email, or in person, offering clear solutions and support
• Maintain organized records using spreadsheets, databases, and productivity software such as Microsoft Office programs
• Assist with data entry tasks, ensuring accuracy and timeliness in updating client information and service logs
• Support office management activities including filing, calendar management, appointment scheduling, and document proofreading
• Utilize technical proficiency with computer skills to troubleshoot basic issues and improve workflow efficiency

Qualifications

• Proven experience in office management or administrative support roles with strong clerical skills
• Excellent verbal and written communication skills; bilingual ability is a plus for serving diverse clients
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spreadsheets and data entry tools
• Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment
• Demonstrated customer service expertise with a friendly phone etiquette and professional demeanor
• Technical literacy including familiarity with QuickBooks accounting software is advantageous
• Previous experience working at a front desk or handling multi-line phone systems is preferred
• Ability to manage time efficiently while maintaining attention to detail in proofreading and filing tasks

Join us as a Customer Service Representative where your enthusiasm for helping others will shine! We value energetic individuals who thrive on delivering outstanding support while developing their office management skills. This paid position offers a rewarding environment where your contributions truly make a difference!

Pay: $24.30 - $29.27 per hour

Expected hours: 45.0 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: Hybrid remote in Chicago, IL 60617