Customer Service Representative

Criterion Plumbers LLC – Idaho Falls, ID
"The Standard for Excellence"

WE ARE HIRING FOR CUSTOMER SERVICE REPRESENTATIVES (On Site)

Requirements

• Shift: Full-time, Monday - Friday, 9 a.m. - 6 p.m.
• Must have flexible availability, including weekends and some nights.
• Must have practical customer service experience.
• Must have strong communication skills, including a pleasant phone demeanor.
• Assist customers with scheduling appointments, answering questions about services, and troubleshooting basic issues.
• Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job.
• Must be able to utilize phone, cell phone, text, email, and internet at a high level of expertise.
• Service Titan Platform Experience preferred
• Must be motivated to work independently and multitask.
• Dispatching experience preferred
• High school diploma or equivalent

Benefits

• Compensation: Competitive hourly rate + performance bonuses. You can earn up to $25.00 hourly, depending on experience (DOE)
• Training and development toward your future
• Medical Insurance
• Vision / Dental insurance options
• Paid training time
• Paid holidays and vacations (PTO starts after 90 days and grows from there)