Customer Service Representative

About us

MIS Insurance Services is a licensed California insurance agency in Culver City specializing in SR-22 and high-risk auto insurance. We help drivers with tickets, accidents, DUIs and lapses in coverage get insured and back on the road, and our customers' Google reviews reflect how we treat them.

The role

We're hiring a Customer Service Representative for our Culver City office. The position can be part time or full time. You'll be the first person our customers talk to, on the phone and at the front desk, and you'll help them with payments, policy changes and questions.

This is an in-office position. We do not offer remote or hybrid work, and we can only consider applicants who live within 30 miles of Culver City, CA.

What you'll do

• Answer incoming calls and greet customers who come into the office
• Take payments and answer billing questions
• Help customers with policy changes, documents and proof of insurance
• Follow up with customers on renewals and missing paperwork
• Pass new quote requests to our sales agents and keep customer records up to date

What we're looking for

• Customer service experience, in an office or call center
• Insurance experience is a plus but not required. We provide training
• Bilingual English/Spanish preferred
• Clear, friendly communication on the phone and in person
• Comfortable working on a computer and learning new systems
• Must live within 30 miles of Culver City, CA and work in the office

Schedule and pay

• Part time or full time, Monday to Friday during office hours (8am–6pm). No weekends
• $20 per hour plus bonus
• Paid training

If you enjoy helping people and want a steady job with a friendly team, apply today.

Pay: $20.00 per hour

Benefits:

• Paid time off

Application Question(s):

• Do you live within 30 miles of Culver City, CA 90230? Please tell us your city or ZIP code. We can only consider applicants within 30 miles.

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Culver City, CA 90230 (Required)

Work Location: In person