Customer Service Representative

About the Company

We are recruiting for a Customer Care Representative – Spare Parts to join an established international organisation operating within the Ground Support Equipment (GSE) and aviation industry.

About the Role

This is a customer-facing role combining customer care, spare parts sales, quotations, order management and technical parts support. You will manage an assigned portfolio of customers, supporting their requirements from initial enquiry and quotation through to order processing and delivery, while proactively identifying opportunities to develop accounts and increase spare parts sales.

Responsibilities

• Manage an assigned portfolio of customers and act as their key day-to-day contact.
• Respond to customer enquiries and provide accurate information regarding pricing, availability and lead times.
• Receive and process Requests for Quotation (RFQs) and prepare accurate spare parts quotations.
• Proactively follow up quotations and identify opportunities to convert enquiries into orders.
• Support customers with technical parts identification, using product documentation and internal systems.
• Process customer orders accurately through the company's ERP system.
• Monitor orders from receipt through to delivery and keep customers updated on progress.
• Coordinate with Purchasing, Logistics, Technical Support and Sales to resolve customer requirements.
• Build strong, long-term customer relationships and develop an understanding of their equipment and future parts requirements.
• Maintain accurate records of quotations, orders and customer activity.

Qualifications

Not specified.

Required Skills

Requirements & Experience

• Previous experience within customer service, spare parts, parts sales, inside sales, aftermarket support or order management.
• Experience working directly with B2B customers.
• Experience handling customer quotations, orders and enquiries.
• Experience using an ERP, CRM or order-management system.
• Strong customer service, communication and relationship-building skills.
• A commercially minded and proactive approach with an interest in increasing sales.
• Strong organisational skills and attention to detail.
• Confidence working with technical product information.
• Ability to manage multiple customers and priorities within a fast-paced environment.

Preferred Skills

Preferred Industry Experience

• Experience within a technical spare parts or aftermarket environment would be particularly advantageous, including:
• Ground Support Equipment (GSE)
• Aviation & aerospace
• Material Handling Equipment (MHE)
• Heavy equipment
• Plant & construction equipment
• Automotive / commercial vehicles
• Industrial machinery
• OEM or aftermarket parts distribution
• Direct GSE experience is advantageous but not essential. Candidates from comparable technical equipment industries are encouraged to apply.

Pay range and compensation package

What’s on Offer

• Competitive salary
• 401(k)
• Comprehensive medical, dental and vision insurance
• Paid time off and company holidays
• Training and professional development
• Exposure to an international aviation and manufacturing environment
• Long-term career development opportunities