Customer Service Representative

Job Summary:
We are seeking an experienced Customer Service Representative for our busy HVAC office. Seeking someone with experience working for a busy service contractor preferably HVAC or similar contractor (Plumbing, Electric, Restoration, etc.) in a fast paced office environment.

Responsibilities/Qualifications:

• ability to multi-task phone support for customer sales & service inquiries
• support field technicians directing and assisting them with info they will need in the field on a job site
• explain, close and schedule inbound phone sales inquiries for HVAC and Duct Cleaning services
• provide exceptional customer service and empathy to customer concerns
• Microsoft Word and Excel proficient
• prepare written proposals, permitting documents, emails, replies to clients, etc.
• accurately update detailed notes and scheduling through our CRM

(we will train you on our CRM, Service Fusion; similar to other contractor software)

• No Calls Please

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person