Customer Service Representative

Part-Time Customer Service Representative

Furniture Mart Plus – Edmonton, AB
Approximately 24 Hours Per Week

Furniture Mart Plus is looking for a friendly, organized, and solution-focused Part-Time Customer Service Representative to join our Edmonton team.

This is a customer-facing position that combines customer service, warranty administration, telephone support, and basic office duties. We are looking for someone who is comfortable dealing with customers, handling problems professionally, and taking ownership of tasks until they are completed.

Responsibilities

• Answer incoming phone calls and assist customers with questions and concerns
• Greet and assist customers in person
• Handle customer service issues and complaints in a polite and professional manner
• Process and manage warranty claims
• Communicate with manufacturers, suppliers, service technicians, and customers regarding warranty and service issues
• Follow up on outstanding customer concerns and ensure issues continue moving toward resolution
• Assist with writing and preparing customer invoices
• Maintain accurate records of customer service issues, warranty claims, parts, repairs, and follow-ups
• Coordinate repairs, replacement parts, exchanges, credits, and other solutions when required
• Communicate clearly with customers by phone, email, and in person
• Work with our sales, warehouse, delivery, and management teams to resolve customer concerns
• Complete assigned tasks and objectives in a timely manner
• Identify practical solutions when unexpected issues arise
• Keep customers updated throughout the service and warranty process
• Assist with general office and administrative duties as required

What We're Looking For

We are looking for someone who is:

• Friendly, polite, and professional
• Comfortable speaking with customers both in person and over the phone
• Able to remain calm and professional when dealing with frustrated customers
• Organized and able to keep track of multiple open files and tasks
• A strong problem solver
• Able to take ownership of an issue and follow it through to completion
• Dependable and accountable
• Comfortable taking direction and independently actioning assigned objectives
• Detail-oriented when completing paperwork and invoices
• A strong verbal and written communicator
• Comfortable using computers, email, and basic office software
• Able to work both independently and as part of a team

Experience

Previous experience in customer service, retail, furniture, appliances, warranty administration, office administration, or service coordination is preferred, but it is not required.

We are willing to train the right candidate who has a positive attitude, strong communication skills, good organizational ability, and a willingness to learn.

Position Details

• Position: Part-Time Customer Service Representative
• Location: Edmonton, Alberta
• Hours: Approximately 24 hours per week
• Experience: Preferred, but training is available for the right candidate

About Furniture Mart Plus

Furniture Mart Plus is a locally operated Edmonton furniture retailer offering furniture for every room of the home. We focus on providing our customers with great value, friendly service, and a positive experience before, during, and after their purchase.

We are looking for someone who takes pride in helping people, enjoys solving problems, and understands the importance of following through.

If you are organized, dependable, customer-focused, and ready to become an important part of our team, we would love to hear from you.

Pay: $15.00-$18.00 per hour

Expected hours: 24.0 per week

Work Location: In person