Customer Service Representative

Customer Service Representative

We are seeking a Customer Service Representative (CSR) to provide professional and efficient assistance to customers. The role involves handling inquiries, addressing concerns, processing requests, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer inquiries through phone, chat, or email.
• Provide accurate information regarding products, services, and account-related concerns.
• Resolve customer issues and complaints in a professional manner.
• Process customer requests, transactions, and account updates.
• Maintain accurate documentation of customer interactions.
• Identify customer needs and provide appropriate solutions.
• Escalate complex or unresolved concerns to the appropriate department.
• Follow company policies, procedures, and service standards.
• Maintain professionalism and a customer-focused approach at all times.
• Meet established quality, productivity, and customer satisfaction targets.

Qualifications

• High School or Senior High School graduate.
• College undergraduates and graduates are welcome to apply.
• No prior BPO experience required.
• Previous customer service experience is an advantage but not mandatory.
• Good English communication skills.
• Basic computer and internet navigation skills.
• Strong problem-solving and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Willing to work onsite and on a shifting schedule.

What We Offer

• Competitive salary package
• Paid training
• Performance incentives and bonuses
• Government-mandated benefits
• Career growth and development opportunities
• Supportive and professional work environment

This position is suitable for individuals who are willing to learn, develop their customer service skills, and build a long-term career in the BPO industry.

Pay: Php17,000.00 - Php27,000.00 per month

Benefits:

• Company Christmas gift
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person