Customer Service Representative

Customer Service Representative

About the Opportunity
We are seeking a motivated and customer-focused Customer Service Representative to join an established team within the automotive industry. This role is ideal for someone with previous automotive industry experience who enjoys working with customers, has strong attention to detail and can confidently manage enquiries, order processing and administration in a fast-paced environment.

About the Role
You will be responsible for providing a high level of customer service while ensuring customer orders and enquiries are processed accurately and efficiently.

Key responsibilities include:

• Responding to inbound customer calls and enquiries
• Handling product and technical enquiries via phone and email
• Providing customers with product availability, pricing and order updates
• Processing orders received via phone, email and electronic systems
• Managing backorders, incorrect product codes and order queries
• Processing invoices, credits and warranties
• Advising customers of current and upcoming promotions
• Supporting the Sales team with administration
• Identifying potential sales opportunities and providing market intelligence
• Participating in regular product and technical training
• Preparing reports and maintaining accurate records

About You
You will be a confident and personable customer service professional with experience within the automotive industry, ideally with exposure to automotive parts, products or technical enquiries.

You will ideally have:

• Previous automotive industry experience
• Customer service, order processing or sales support experience
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• The ability to manage multiple enquiries and priorities
• Confidence learning technical product information
• Strong computer and administration skills
• A proactive and solutions-focused approach
• The ability to work collaboratively within a team

What's on Offer?

• Permanent full-time opportunity
• Join an established and supportive team
• Product and technical training provided
• Opportunity to develop your automotive product knowledge
• Varied role combining customer service, order processing and administration

If you have automotive industry experience and are looking for your next customer service opportunity, we would love to hear from you or contact Kellie May on [03 9535 2111](tel:03 9535 2111)