Customer Service Representative

The Opportunity

We're partnering with a well-established Australian business experiencing a busy peak period leading into Christmas. As a result, they're looking for an experienced and customer-focused Customer Service Representative to join their team on a temporary basis from Monday 26 October through to mid-December.

This is a fantastic opportunity for someone who enjoys working in a fast-moving environment, thrives on problem-solving, and takes pride in delivering exceptional service to customers.

Key Responsibilities

• Provide outstanding customer service via phone, email, and online enquiries
• Manage incoming customer orders and coordinate with the warehouse team
• Monitor and respond to enquiries through the shared sales inbox
• Track and update customer orders, ensuring accurate and timely communication
• Coordinate freight and delivery requirements
• Maintain customer records and perform accurate data entry
• Assist with reporting and administration using Microsoft Office
• Resolve customer enquiries efficiently while maintaining a high standard of service

About You

To be successful in this role, you will bring:

• Previous experience in customer service, sales support, order processing, or administration
• Excellent communication and relationship-building skills
• A proactive approach with strong problem-solving abilities
• The ability to prioritise and manage multiple tasks in a fast-paced environment
• Intermediate Microsoft Office skills, particularly Excel
• Experience using CRM or inventory management systems

Highly regarded:

• HubSpot experience
• Shopify experience
• Cin7 experience

What's on Offer?

You'll be joining a welcoming and down-to-earth team during one of their busiest and most exciting times of the year. This role offers the chance to gain valuable experience in a fast-paced customer-focused business while working with a supportive team that genuinely enjoys what they do.

If you're available to commence on Monday 26 October and can commit through to mid-December, we'd love to hear from you.

Apply Now!

To apply, please submit your resume via the Apply button.

Learn more about Woodforde Group and how we can help you: 
https://woodfordegroup.com.au/At Woodforde Group we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.