Customer Service Representative

Bradford | Full-time, Permanent | Monday to Friday | On-site

The Opportunity

Good customer service starts with making people feel listened to and comfortable. This Customer Service Representative role is suited to someone who enjoys meeting customers, understanding what they need and providing clear, helpful information.

The role involves regular customer interaction and a practical approach to solving questions or requirements, with training provided to help build confidence from the start.

Customers Come First

The focus is on creating a positive experience during every customer interaction. Responsibilities include:

• Welcoming customers and creating a professional first impression
• Understanding customer needs through thoughtful questions and active listening
• Explaining relevant products, services or brand information clearly
• Providing accurate answers and helping customers understand their options
• Finding suitable solutions while keeping the customer’s requirements in mind
• Handling conversations professionally when questions or concerns arise
• Working with colleagues when additional information or support is needed
• Contributing to customer satisfaction and, where applicable, customer acquisition and wider commercial objectives

What Good Customer Service Looks Like Here

• Empathy and patience when dealing with different customer needs
• Clear and confident verbal communication
• Strong attention to detail when handling information
• Reliability, punctuality and a responsible approach to work
• Emotional awareness and the ability to remain calm under pressure
• Practical problem-solving skills and good judgement
• Professional presentation and a positive approach
• Confidence approaching new people and willingness to learn

Previous customer service experience is not essential. Experience in retail, hospitality, reception, leisure or another customer-facing setting is helpful, but attitude and willingness to learn are equally important.

We’ll Help You Build Confidence

Training will cover the relevant products and services, common customer questions and effective communication. Time will also be provided to observe experienced colleagues and practise customer conversations, with ongoing one-to-one coaching as confidence develops.

What Comes With the Role

• Competitive base pay
• Performance-related rewards where applicable
• Full role and product training
• Ongoing coaching and one-to-one guidance
• Recognition for strong contribution and customer service
• Team activities and company social events
• Opportunities to develop customer service and communication skills

Ready to Apply?

If you enjoy helping people, communicating clearly and creating a positive customer experience, the Customer Service Representative role could be a good fit.

Apply today with your CV to be considered for the Customer Service Representative position in Bradford.

Pay: £14.00-£16.00 per hour

Benefits:

• Company events
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person