Customer Service Representative

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process transactions, update records, and maintain accurate documentation.
• Collaborate with team members to achieve sales targets and improve overall performance.
• Provide excellent customer service by responding promptly to customers' needs.

Job Requirements :

• 0-3 years of experience in BPO or call center environment.
• Excellent communication skills in English language (spoken).
• Strong problem-solving skills with attention to detail.
• Ability to work on an inbound process for financial services industry.