Customer Service Representative

This is NOT a typical call center position. We are hiring a full-time Corporate Specialist to manage the lifecycle of customer orders. You will be asked to process new orders, implement modifications, and escalate issues across a number of communication channels as well as research and resolve issues received from accounts, consumers, and/or sales.

As a secondary function of the position, you will provide administrative and call/email support to assist your departmental teammates.

Responsibilities:

• Manage the on order for assigned accounts and promptly addressing order fulfillment.
• Remaining open and available to customers and fulfillment locations.
• Maintaining a positive, empathetic, and professional attitude at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Understanding the business logic for fulfillment selection.
• Keeping records of customer interactions, transactions, comments, and issues.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service/order fulfillment process.

Requirements:

• Bachelor’s degree, or equivalent work experience.
• Ability to remain calm in high-stress situations.
• Candidates must be motivated with an ability to multi task and have strong problem solving skills
• Working knowledge of Microsoft Office products.
• Knowledge of Infor M3 and EDI a huge plus but not necessary

Pay: $50,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person