CUSTOMER SERVICE REPRESENTATIVE

Enjoy Your Summers Off!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment, enjoy helping others, and bring a positive, adaptable attitude to work each day? Forward Energy is looking for an enthusiastic and customer-focused individual to join our team as a Customer Service Representative.

Forward Corporation is a fifth-generation family-owned and operated Michigan company that has been in business for 100 years. Known primarily for its various Shell and Marathon Convenience Stores, Forward’s brand portfolio has grown to include many Subway Restaurants, Super 8 Motels, a LumberJack Lodge, and The LumberJack Restaurant in West Branch. Forward Corp. also owns and operates Forward Energy, a home-heating business, and T.R. McTaggart, a custom screen print and embroidery business. Forward Corp. is headquartered in Standish, MI, and proudly employs over 700 Michigan residents across the state.

Seeking customer-oriented, outgoing team player for multi-task position. This position requires someone who is energetic, ambitious and works well with others.

Position Overview

The successful candidate will provide outstanding customer service while supporting the daily operations of our propane and home heating business.

Essential Responsibilities

• Answer customer inquiries by phone and in person with professionalism and courtesy.
• Process home heating and propane orders accurately and efficiently.
• Accept customer payments and assist with account-related questions.
• Resolve customer concerns and complaints in a timely and professional manner.
• Maintain accurate customer records and data within company systems.
• Perform filing, data entry, and other administrative duties as assigned.
• Collaborate with team members to ensure an excellent customer experience.

Qualifications & Skills

• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong data entry and organizational skills with excellent attention to detail.
• Outstanding verbal and written communication abilities.
• Demonstrated customer service experience and professional phone etiquette.
• Ability to multitask, adapt to changing priorities, and work effectively in a team environment.
• Positive attitude and commitment to delivering exceptional service.

If you have the required skills and a passion for delivering top-notch customer service, and would like to have summers off, we encourage you to apply today!

Apply online at www.work4forward.com.