Customer Service Representative

Customer Service

The candidate for the above role is responsible for Customer Service & Inside Sales to support varies departments in the office .

Job Summary

Work Conditions and Physical Capabilities:

• Day shift 8:30am - 5pm, Monday to Friday (8hour shifts)
• Must be able to work in a fast-paced environment, repetitive tasks, attention to detail, positive attitude.
• Expect to receive exposure and training in all aspects of the company (floater for front office/admin)
• MUST be able to speak, read and write in English

Responsibilities and Duties

• Answering phones on a multiple line switchboard
• Helping our customers across Canada with any inquiries they may have
• Helping the sales team when required
• Checking email and fax machine multiple times per day
• Data Entry of incoming orders, sending order confirmations to customers and confirming product that requires more information.
• Letting the Supply Chain Manager know what custom products need to be ordered
• Learning and having knowledge of all products Blake Medical sells
• Fulfilling any requests made
• Maintain a clean and orderly work area
• Assisting other staff with various duties as required.

The ideal candidate profile:

• Energetic, ability to work autonomously, adapt rapidly to changing circumstances and situations and manage stressful situations.
• Collaborative and team-oriented
• English verbal, reading comprehension and writing skills.
• Dedicated to getting the job done while meeting established standards of quality, safety and client satisfaction.
• Understand and apply safety standards, policies and procedures, as well as Operating Rules.

Qualifications and Skills

Essential Skills

• QuickBooks Enterprise Desktop
• Typing skill, 60 WPM
• Document use, numeracy, oral communication, working with others, continuous learning.
• Office 365 Applications (Microsoft, Word, Excel, PowerPoint, etc.)

Bonus Skills (not required):

• WHMIS 2015 certificate, First Aid, Worker Health and Safety in 4 Steps certification and any other Health and Safety certificates or certifications.

*We are willing to train the right candidate*

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:

• Casual dress
• Disability insurance
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person