Customer Service Representative

Rolla Municipal Utilities has an exciting opportunity for a full time Customer Service Representative. This position is responsible for answering customer inquiries by phone, email and in person as well as other administrative duties assigned by Management and RMU Supervisors.

Basic Duties:

· Set up new customer accounts, transfer customer accounts and finalize customer services.

· Receive and record customer payments.

· Process large amounts of money and balance cash drawers.

· Process customer service orders.

· Resolve issues with customer problems and concerns.

· Collect and process customer deposits.

· Work with customer cut-off lists, arrange customer payment extensions and payment arrangements.

Basic Requirements:

· Graduation from an accredited High School or successful completion of a GED examination.

· Considerable ability in oral and written communication;

· Considerable computer skills;

· Considerable ability to establish and maintain effective working relationships with peers, management, vendors, and the public;

· Must be able to work in a cohesive group to achieve the goals of the entire team.

· Ability to understand and follow complex oral and written instructions; ability to critically analyze process problems and to use sound judgment in arriving at an effective and appropriate solution;

· Ability to keep accurate records and prepare routine reports from such records.

· Must be of good moral character, temperament, and industrious habits, able to effectively deal with the public, able to communicate effectively verbally and in writing, and able to handle stressful situations.

· Must be a resident of the U.S.A. and legally authorized to perform work in the U.S.A.

· Must be able to read and write the English language.

· Must be able to pass pre-employment drug test(s) and pre-employment physical(s) by RMU’s physician.

Full Benefits Package Available:

· Comprehensive Health Insurance – base plan for employee $75 per month

· LAGERS defined benefit pension plan – Paid 100% by RMU

· 457 plan with matching

· Generous Paid Time Off (PTO)

· Dental Insurance – Family coverage paid 100% by RMU

· Clothing allowance

· And more!

Salary Range: $18.56 - $21.83 per hour

For full job description please visit our website at https://www.rmurolla.org.

To be considered for this position, please fill out an application which is available on our website at https://www.rmurolla.org and submit to Rolla Municipal Utilities, 102 W. 9th Street, PO Box 767, Rolla, MO 65401.

Job Type: Full-time

Pay: $18.56 - $21.83 per hour

Work Location: In person