Customer Service Representative

Elera Strategic Partners is looking for a motivated Customer Service Representative to join our growing AT&T campaign. If you enjoy working with people, providing great customer service, and helping customers make informed decisions, this is an excellent opportunity to build a career in sales, client account management, telecommunications, and customer relations.

As a Customer Service Representative, you'll work directly with residential customers, introducing AT&T wireless, fiber internet, and home connectivity services while helping customers compare plans, understand available promotions, and complete their account enrollments. Every day offers the opportunity to build relationships, strengthen your communication skills, and make a positive impact on each customer's experience.

What You'll Be Doing

• Represent AT&T by introducing wireless, fiber internet, and home connectivity products to residential customers
• Build trust with customers by understanding their communication and connectivity needs
• Explain plans, pricing, promotions, and available service options in a clear, professional manner
• Assist customers with new account enrollments, account activations, service upgrades, and account changes
• Deliver exceptional customer service before, during, and after the enrollment process
• Maintain accurate customer information, enrollment records, and account documentation
• Support customer retention by providing a positive, relationship-focused experience
• Collaborate with fellow Customer Service Representatives and leadership to achieve customer acquisition and sales goals
• Continue expanding your knowledge of AT&T products through ongoing training and professional development

Why You'll Succeed

• Customer-focused with excellent communication and interpersonal skills
• Interested in client account management, customer service, sales, telecommunications, account support, or business development
• Comfortable working directly with customers in a face-to-face environment
• Self-motivated, dependable, and organized
• Able to work independently while contributing to a collaborative team
• Experienced in retail, hospitality, customer service, or sales (preferred but not required)
• High school diploma or GED required
• Reliable transportation required.

Pay: $55,000.00 - $68,000.00 per year

Work Location: In person