Customer Service Representative

Customer Service Representative at Small Vet Clinic (Full-Time)

Be the First Friendly Face They See — and the Voice They Remember

Animal Hospital of New Albany – New Albany, OH

Before You Apply, We Want to Hear Your Voice

To be considered for this position, please call (614) 414-7956 and follow the voice prompt. State your name and answer the question provided.

Why do we ask you to do this? Because communication is a huge part of this position, and we’d love to get a feel for your personality right from the start. Don’t overthink it — just be yourself!

Love People? Love Pets? Thrive When Things Get Busy?

Then you might fit right in with us.

We’re looking for an enthusiastic, organized, people-loving Veterinary Receptionist to join our team and be one of the most important parts of our clients’ experience.

Our reception team is much more than a front desk. You are the person who welcomes a nervous pet parent, keeps the day moving when the phones are ringing, helps our medical team stay organized, and makes sure clients feel taken care of from the moment they walk through the door to the moment they leave.

We’re a well-established 2 full time doctor veterinary practice with wonderful clients, adorable patients, and a collaborative team that genuinely enjoys working together. We work hard, help each other out, and have plenty of fun along the way.

If you’re someone who loves people, loves animals, enjoys staying busy, and can keep your cool when five things happen at once, we want to hear from you.

What Your Day Might Look Like

Greeting clients and their pets with warmth and enthusiasm — in person and on the phone

Answering calls, texts, and emails while keeping appointments organized and on schedule

Checking patients in and out and helping visits run smoothly

Supporting our veterinarians and technicians by keeping communication clear and efficient

Helping clients understand services, products, and the next steps in their pet’s care

Entering and maintaining accurate client and patient records

Handling multiple priorities without losing your attention to detail

Keeping the front desk running smoothly, even when the hospital gets busy

No two days are exactly the same. If you like a job where you’re moving, thinking, talking, problem-solving, and interacting with people all day, you’ll never be bored here.

What We’re Looking For

A positive, outgoing personality that naturally makes people feel welcome

Someone who genuinely enjoys talking to people and is comfortable on the phone

A team player who is willing to jump in and help wherever needed

Someone who thrives in a fast-paced environment and can confidently multitask

Strong communication skills and professional phone etiquette

Detail-oriented and organized, even when things get hectic

At least 2 years of customer service experience; veterinary or medical experience is a plus, but not required

A genuine love for animals and the people who care for them

Someone dependable, positive, and looking for a team they can grow with

Why You’ll Love Working Here

NO WEEKENDS

A supportive team that genuinely enjoys working together

Wonderful clients and adorable patients every day

A workplace where teamwork, kindness, positivity, and respect actually matter and required

A busy, engaging workday where you’ll never wonder what to do next

The opportunity to make a real difference for pets and their families every day

Think You’d Be a Great Fit?

We’d love to hear from you.

Call (614) 414-7956 and follow the voice prompt. State your name and answer the question provided.

This quick step gives us a chance to hear your communication style and personality — two things that are incredibly important in this position.

Don’t just send us a résumé. Let us hear you.

We appreciate your interest in Animal Hospital of New Albany and look forward to hearing from you!

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person