Customer Service Representative

At WonderFold, we're redefining how families explore the world together. As the pioneer and innovator in the stroller wagon category, we don't follow trends-we create them. Our purpose is to empower families to unfold life's moments, together, by designing products that help families grow and go through every age and every stage. From kids and pets to parents and caregivers, we're building a world where no one gets left behind. If you're energized by innovation, passionate about challenging the status quo, and want to make a meaningful impact at a fast-growing company that's setting the standard for design and quality, we'd love to have you join our team.

We are seeking a part-time Customer Service Representative (25 hours per week) to support our customers by answering questions, providing information, and helping resolve customer concerns in a timely and professional manner.

Essential Functions/Responsibilities:

• Answer customer calls
• Solve any new, open & pending tickets
• Interact with and respond to customer chats that are in queue
• Assist social media team regarding specific customer service concerns

Required Skills/Abilities:

• Proficient with Google Suite or related software
• Excellent verbal and written communication
• Ability to type information into a computer quickly and accurately
• Excellent organizational skills and attention to detail
• Must be able to work early mornings, evenings, weekends, and holidays with advanced notice

Education and Experience:

• High School diploma or equivalent required
• 2+ years of Customer Service experience preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer

EEO Statement:

E-Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.

This job description is provided to outline what is expected of the employee in this role during their employment with E-Solutions and is not to be construed as an employment contract or guarantee of continued employment. This job description is not designed to be all-inclusive of the responsibilities, duties, and activities of the position, this is subject to change.