CUSTOMER SERVICE REPRESENTATIVE

About the role

This is a customer service role where you will handle inbound and outbound customer calls, respond to inquiries through chat and email, and assist with payment processing, returns, and account-related concerns. You will maintain high standards of professionalism while documenting interactions and meeting performance targets.

Key responsibilities

• Handle inbound customer calls professionally and efficiently
• Address customer inquiries, concerns, requests, and complaints in a timely and courteous manner
• Provide accurate information and effective solutions to meet customer needs
• Make outbound calls as necessary for follow-ups and customer assistance
• Respond to customer inquiries and concerns through chat and email support channels
• Assist customers with payment processing, returns, and account-related concerns
• Accurately document customer interactions, transactions, and resolutions in the designated system
• Meet individual and team performance targets while consistently maintaining service quality

About you

• Good English communication and comprehension skills
• Strong interpersonal and customer service skills
• Basic computer navigation and typing skills
• Ability to multitask and work effectively in a fast-paced environment
• Willingness to work on shifting schedules, weekends, and holidays, as required
• Ability to work independently and collaboratively as part of a team
• Strong problem-solving and critical-thinking abilities
• Professional, dependable, and goal-oriented attitude
• Willingness to participate in training and continuous learning programs

Benefits

• Paid training from day one, subject to applicable training terms and conditions
• Potential earnings of up to PHP 25,000 upon signing the employment contract, subject to applicable compensation terms and conditions
• Sign-on bonus of PHP 10,000 upon signing the employment contract, subject to applicable eligibility requirements and terms and conditions
• Account-specific and performance-based incentives
• Employee referral incentives with no stated limit, subject to the applicable referral program guidelines
• Weekends off during the training period
• Opportunities to work with international client accounts
• Exclusive perks and discounts through corporate partners
• Access to employee social lounges and designated sleeping areas
• Career growth and professional skills development opportunities
• Career advancement programs for qualified employees
• Engaging company events, team-building activities, and employee engagement programs