Customer Service Representative

Join a market-leading organisation and become part of a supportive, fast-paced team environment.

Your new company

A well-established organisation seeking a Customer Service Representative to join their Salisbury South team on a 12-month contract. This is an excellent opportunity for a customer-focused professional who enjoys building strong relationships, solving problems, and delivering exceptional service.

Your new role

As a key member of the customer service team, you will be responsible for providing outstanding support to customers while coordinating orders and ensuring smooth day-to-day operations. You will work closely with internal stakeholders, customers, and transport providers to deliver a seamless customer experience.

Key responsibilities include:

• Managing inbound customer enquiries via phone and email
• Processing customer orders, amendments, and requests
• Coordinating dispatch documentation and transport paperwork
• Liaising with transport providers to support timely deliveries
• Maintaining accurate customer records and system data
• Supporting credit request processing
• Building and maintaining strong customer relationships
• Contributing to a collaborative and safety-focused team environment

What you'll need to succeed

• Previous experience in a customer service or administration role
• Excellent communication and relationship-building skills
• Strong attention to detail and organisational skills
• Confidence managing multiple priorities in a fast-paced environment
• Intermediate Microsoft Office skills
• Experience using SAP, Salesforce, or similar systems will be highly regarded

What you'll get in return

• 12-month contract opportunity with potential for extension
• Supportive and collaborative team culture
• Comprehensive training and onboarding
• Established organisation with a strong reputation
• Convenient Salisbury South location
• Opportunity to further develop your customer service and administrative skills

What you need to do now

If you're interested in this opportunity, click 'Apply Now' to submit your application. Alternatively, contact the Hays Office Support team for a confidential discussion.