Customer Service Representative

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for a Customer Service Representative to join our dynamic team.

Job Responsibilities:

• Respond to customer inquiries and service requests via phone and email in a courteous and efficient manner
• Provide exceptional customer support by delivering accurate, timely, and relevant information
• Establish and nurture long-term customer relationships through clear and effective communication
• Record customer concerns, issues, and resolutions accurately, ensuring appropriate follow-up actions
• Take a proactive approach in assisting customers and consistently exceed service expectations
• Use internet-based platforms and MS Office tools to efficiently complete daily responsibilities

Job Requirements:

• Minimum of 6 months to 1 year of experience in a BPO or customer service role
• Strong verbal and written communication skills in English
• Excellent customer service orientation with solid problem-solving and active listening abilities
• Ability to multitask effectively, manage time well, and prioritize tasks efficiently
• Background knowledge of insurance products is a plus

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind
• This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.