Customer Service Representative

Role Summary
Deliver friendly support, resolve inquiries swiftly, and provide great customer care in Penang.

Roles & Responsibilities

• Customer Support: Handle inbound inquiries, requests, and feedback via phone, email, and live chat in an on-site office setting.
• Issue Resolution: Troubleshoot complaints, identify customer pain points, and provide accurate, timely solutions to resolve issues.
• Product Mastery: Maintain a solid understanding of company products, workflows, and policies to guide customers effectively.
• Record Keeping: Accurately log customer interactions, inquiries, and dispute outcomes into the internal CRM system.
• Service Excellence: Consistently meet performance benchmarks, including resolution rates, response times, and customer satisfaction (CSAT) scores.

Requirements

• Experience: 1-2 years of customer support, call center, or front-desk experience (Fresh graduates with good communication skills are welcome).
• Work Arrangement: Must be willing and able to work fully on-site in Penang.
• Communication Skills: Fluent written and verbal communication skills in English, Bahasa Malaysia & Mandarin].
• Soft Skills: Patient demeanor, active listening, strong problem-solving mindset, and a positive customer-first attitude.

Benefits

• Monthly Food Allowance: Monthly meal allowance provided to support your daily dining expenses.
• Monthly Transport Allowance: Financial support to assist with your daily commuting costs.
• Yearly Performance Bonus: Rewarded annually based on individual performance and company achievements.

How to Proceed
If you are ready to take on this exciting role, please apply by clicking [Apply / Apply Now].
Please note: Only shortlisted candidates will be notified.