Customer Service Representative

Want to join Raben Group? We are looking for a Customer Service Representative to join our team in Piraeus.

If you are keen of logistics, you love offering exceptional support and you believe that our slogan “People with Drive” resonates with you, we want to meet you!

How you will Contribute:

• Act as the main point of contact for customers, ensuring timely, accurate, and professional communication.
• Manage client inquiries and resolve issues efficiently, aiming to enhance customer satisfaction and retention.
• Build and maintain strong relationships with existing customers by understanding their needs and providing tailored support.
• Support daily operations by preparing and reviewing shipping documentation.
• Maintain accurate and up-to-date customer data in the CRM system.
• Collaborate closely with the Sales and Operations teams to ensure seamless service delivery and a high-quality customer experience.

What We’re Looking For in You:

• Previous experience in a similar customer service or logistics role will be considered an asset.
• Excellent command of the English language (written and verbal).
• Proficiency in MS Office applications.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with the ability to handle requests effectively and professionally.
• Strong analytical thinking and problem-solving skills.
• Ability to prioritize tasks and manage daily workload efficiently.

Raben Logistics Greece offers:

• Competitive remuneration package aligned with experience and qualifications.
• Βonus scheme.
• A hybrid working arrangement, including up to two remote working days per month.
• Private health insurance.
• Opportunities for professional growth and continuous development within an international environment.

About us:

Raben Logistics Greece is a growing logistics company and a member of Raben Group, a leading international logistics network. We provide reliable transport and logistics solutions by combining strong local expertise with international standards.

Our success is driven by our people. We foster a working environment built on teamwork, respect, and continuous development, giving our employees the opportunity to grow, contribute, and make a meaningful impact as part of our organization.