Customer Service Representative

Key Responsibilities:

• Welcome customers, identify their needs, and direct them to the appropriate service.

• Explain service procedures and requirements and respond to customer inquiries.

• Manage customer flow and queues to ensure smooth service delivery.

• Assist customers in completing the required information and forms, ensuring accuracy.

• Record customer information and update service records on approved systems while maintaining confidentiality.

• Coordinate with the team to follow up on customer requests and refer feedback and complaints to the relevant person.

• Keep the reception area organized and maintain service quality standards.

Desired Candidate Profile

Qualifications:

• Bachelor’s degree Or Diploam.

• Proficiency in Arabic, English, and Urdu.

• Proficiency in computer use and Microsoft Office (Word, Excel, PowerPoint).

• Ability to use digital systems and enter data accurately.

• Previous experience in reception or customer service is preferred.

  Personal Skills:

  • Strong communication skills and a professional approach to customer service.
  • Professional appearance, a courteous manner, and good listening skills.
  • Patience and the ability to address different customer needs.
  • Good organizational skills and attention to detail.
  • Ability to work under pressure and as part of a team.
  • Punctuality and commitment to following work procedures.