Customer Service Representative

Job Overview

You're the voice our customers hear throughout their entire project experience — from the moment their job moves into production to the final invoice review. If you're organized, warm on the phone, and take pride in keeping people informed, this role was built for you. We're looking for a detail-oriented and personable administrator to own the customer communication journey at our growing exterior remodeling company. This is a pivotal role: you'll be the primary point of contact for customers once their project is receive by our Production Department, keeping them updated along the way and following up once the work is done.

Your job is making sure customers feel informed, respected, and heard at every stage of their project.

What You'll Do

Serve as the main point of contact for customers while their project is in production

Make proactive outbound calls and send updates to keep customers informed on project timelines and any changes

Coordinate with the scheduling and production team to confirm installation dates and communicate them clearly to customers

Manage a follow-up call program after each installation to review the completed work, address concerns, and walk through the final bill

Log all customer interactions and status updates accurately in the CRM

Escalate customer issues or complaints promptly to the appropriate team member and track resolution

Assist with administrative tasks as needed, including filing, data entry, and document preparation

Help maintain a positive company reputation by delivering a consistently professional and caring customer experience

You'll Need

2+ years in a customer-facing admin, call center, or client services role

Excellent verbal and written communication skills

Comfort making and receiving a high volume of phone calls

Strong organizational skills and attention to detail

Proficiency with basic office software (email, spreadsheets, scheduling tools)

Ability to manage multiple accounts simultaneously without dropping the ball

Bonus Points

Background in construction, roofing, or home services

Experience with a CRM platform (AccuLynx, ServiceTitan, Jobber, HubSpot, etc.)

Familiarity with reading basic contracts or invoices

Bilingual (English/Spanish) strongly preferred

Demonstrated ability to handle difficult customer conversations with professionalism and empathy

Why Join Us

Competitive hourly pay commensurate with experience

Health, dental, and vision benefits

Paid time off and company holidays

A supportive, team-oriented work environment

Room to grow within a company that values initiative and reliability

Pay: $17.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person