Customer Service Representative

Job Title: Customer Service Representative – Voice Process

Location: HSR Layout, Bengaluru
Job Type: Full-time
Work Mode: On-site
Hiring: Immediate
Experience: 0–5 years
Education: Graduates( Freshers can apply)
Age: 18–30 years

Job Description

We are hiring Customer Service Representatives for a voice process. The role involves handling customer calls, resolving queries, providing accurate information, and ensuring a positive customer experience.

Salary

• Freshers: ₹18,000 per month
• Experienced Candidates: ₹20,000 per month

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate information.
• Maintain proper records of customer interactions.
• Update customer information in CRM systems.
• Follow quality standards and process guidelines.
• Ensure customer satisfaction.
• Achieve daily productivity and performance targets.
• Handle customer objections and concerns effectively.

Eligibility Criteria

• 12th pass, graduates, and freshers can apply.
• Non-graduates with at least 1 year of customer service experience can apply.
• Strong communication skills in English and Hindi.
• Proficiency in any one regional language – Kannada or Tamil.
• Basic computer knowledge and typing skills.
• Willingness to work from office in HSR Layout, Bengaluru.

Required Skills

• Communication
• Customer Service
• Interpersonal Skills
• Objection Handling
• Problem-Solving
• Active Listening
• Target Orientation
• Adaptability

Interested candidates can apply for this position.

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person