Customer Service Representative

The Customer Service Associate is an essential member of our Customer Care team. As a Customer Service Associate, you will be responsible for handling incoming inquiries and providing support to customers in a timely, efficient, and professional manner. Customer inquiries may be simple or complex, and each representative must be well-versed in product knowledge to provide detailed responses. The Customer Service Associate will also take notes on customer accounts on a daily basis, process sales transactions, and speak to as many customers as possible.

Customer Service Associate Responsibilities and Qualifications:

· Computer proficiency is required

· Ability to create a professional rapport with customers

· Detail oriented

· Customer support and retention experience

· Strong troubleshooting abilities

· Able to organize and prioritize data to arrive at the most straightforward solutions

· Prior customer service experience is required

· A track record of attaining high net promoter scores is a plus!

· Customer account management

Customer Service Associate Requirements:

· Strong communication skills both written and verbal

· Available to work daytime shift hours

· High school diploma or equivalent required

· Must have reliable transportation

· Professional demeanor

· Previous experience using a CRM software preferred

Customer Service Associate Daily Duties & Schedule:
As a Customer Service Associate you be the starting point for Tier I Customer Support, helping to route customers to the correct service solutions. The Customer Service Associate assists customers with routine issues, while referring more complex inquiries to management staff when necessary. The Customer Service Associate will also be responsible for recommending new products and services to new and existing customers in order to drive engagement with new products. The Customer Service Associate is also responsible for accurate record keeping and overall customer satisfaction maintaining high net promoter scores.

To apply for the Customer Service Associate position, please submit your resume.

Job Type: Full-time

Pay: $18.50 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person