Customer Service Representative

Job Overview

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our builders/homeowner's receive exceptional support and assistance. Your enthusiasm, organizational skills, and technical proficiency will help create a positive experience for every customer. If you thrive in fast-paced settings and enjoy helping others, this role is perfect for you!

Duties

• Respond promptly and professionally to customer inquiries via phone and email
• Manage front desk responsibilities, including greeting visitors and handling incoming calls with excellent phone etiquette
• Maintain organized records through data entry, spreadsheets, and word processing tools like Microsoft Office
• Assist with office management tasks such as calendar management, appointment scheduling, and document proofreading
• Customer support efforts by troubleshooting basic technical issues and guiding clients through solutions
• Collaborate with team members to ensure timely resolution of builder/homeowner concerns and enhance overall customer satisfaction

Requirements

• Experience in clerical work, or customer service roles with strong organizational skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and productivity software for data entry and document creation
• Experience using QuickBooks or similar accounting software is a plus
• Excellent communication skills—both verbal and written—with a focus on professional phone etiquette
• Ability to handle multi-line phone systems efficiently while maintaining a friendly demeanor
• Bilingual abilities are highly desirable to serve diverse clients needs effectively
• Strong computer literacy with the ability to learn new software quickly and accurately manage spreadsheets and databases
• Previous experience in front desk or administrative roles that involve calendar management, proofreading, or personal assistant tasks is preferred

Join us in delivering outstanding service while advancing your career in a supportive environment! We value energetic individuals who are eager to grow their skills while making a meaningful impact on our builder/homeowner experiences.

Expected hours: 40.0 per week

Application Question(s):

• Are good with computers?

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Goodyear, AZ 85338 (Required)

Work Location: In person